stop stealing money from the account. it happens at least the third time. yesterday I recharged 15 euros, I had 5 euros in continitial and in total I had 20 euros. after 12 o'clock instead of my option being activated automatically, you stole the money from my account as if I had used the money on the Internet. in 30 minutes I had nothing left. very, very many mistakes but all against me (the customers) I will give up this network both myself and my family and I will also advise my friends not to use your services. I'm tired of calling for my money or being damaged
Hey @Valentn_3636 and welcome to the 3Community 👋
To activate the allowances on our Prepay plans you need to top up by the full amount in one transaction to activate the plan and you wouldn't be able to use the credit already on your balance but pop through to me here on PM and I can see what I can do for you. 😊