How to get your money back
I have been having similar issues. I have a 30 euro pre-pay voucher that I have been trying to top-up my phone with for the past two days. The system is now telling me that the voucher number has already been used - which it hasn't as my account balance is zero. No credit so no phone/internet service. Customer care told me to keep trying the voucher number as the system was down - I have not had one issue resolved through customer care in the past few months so I went to the local shop who have previously been great. The local Three shop sent me back to the shop that I bought the credit from - no use - they checked the CCTV to prove that the voucher came straight from the machine into my hand. How do I get my money back?
@CBBP You mentioned you're on a €30 Prepay plan, sounds like our new 3Prepay 30 one, which gives you unlimited calls, texts, and All You Can Eat data, plus 30 minutes international calls. When you top-up by €30, this €30 is deducted and the benefits of the plan are applied 👍 Have a look at our 3MadeEasy article about this over here