Top Up Issues
If you topped up but it hasn't applied to your phone, click here for help.
If you don't know why your credit is being used, click here for information.
For other top up issues, read on:
Topped Up Wrong Number
- If you topped up the wrong Three number, contact us.
- If you accidentally selected another network by mistake, you will need to contact that network for help.
Top Up Voucher Issues
- If you are trying to use a top up voucher and you are getting an error, make sure that you are entering the code correctly.
- Check your balance by texting BALANCE to 50272.
- If the top up still has not applied, please contact us.
Online Top Up Issues
- If you are having issues topping up online, make sure you have entered your card details correctly.
- If you have registered your card online, make sure none of the details have changed. If you have received a new card recently, you will need to update the details online.
- If you receive a Transaction Not Authorised error, please contact us.
- If you receive a Payment Failed error. please contact your bank.
Scheduled Top Up Issues
- If you're having an issue setting up your scheduled top up please click here for a step by step guide.
- If you've received a Credit/Debit card you'll need to update your 'Payment Methods' in your My3 account. To see how to do this please click here.
For a list of ways top up, click here.
Do you need more help? Why not ask the 3Community and benefit from the experience of over 100,000 members.
