Have you topped up, but it hasn't applied?
Click here to learn about why this might have happened.
Don't know why your credit is being used?
Click here to learn about your credit usage.
For top-up issues, see below:
Topped Up Wrong Number
Top Up Voucher Issues
Online Top Up Issues
- If you are having issues topping up online, double check the card details you're entering.
- If you have registered your card online, have you received a new card recently? You'll need to update the details online.
- If you receive a Transaction Not Authorised error, please contact our Messaging Team by clicking here.
- If you receive a Payment Failed error. Please contact your bank.
Scheduled Top Up Issues
Click here to learn about all the ways to Top Up.
Remember: If your card has expired or you have received a new card from your bank, you will need to update your card details on the My3 app to continue using your card.
Need some help? Click here to learn about how to update your Top Up details.
Do you need more help? Why not ask the 3Community by clicking here and benefit from the experience of over 100,000 members.