Top Up Issues
If you topped up but it hasn't applied to your phone, click here to learn about why this might have happened.
If you don't know why your credit is being used, click here to learn about your credit usage.
For other top up issues, see below:
Topped Up Wrong Number
Top Up Voucher Issues
- If you are trying to use a top up voucher and you are getting an error, make sure that you are entering the code correctly.
- Check your balance by texting BALANCE to 50272.
- If the top up still has not applied, please contact our Messaging Team by clicking here.
Online Top Up Issues
- If you are having issues topping up online, make sure you have entered your card details correctly.
- If you have registered your card online, make sure none of the details have changed. If you have received a new card recently, you will need to update the details online.
- If you receive a Transaction Not Authorised error, please contact our Messaging Team by clicking here.
- If you receive a Payment Failed error. please contact your bank.
Scheduled Top Up Issues
Click here to learn about all the ways to Top Up.
Remember: If your card has expired or you have received a new card from your bank, you will need to update your card details on the My3 app to continue using your card.
Need some help? Click here to learn about how to update your Top Up details.
Do you need more help? Why not ask the 3Community by clicking here and benefit from the experience of over 100,000 members.
