Is this a scam

[James69]

Just got a message from 3care to say my mobile sim plan will be disabled because I did not accept new terms of service and asking me to log on to a website. I'm wondering is it genuine or a scam message 

[Three_Stacey]

Hi @James69 thanks for reaching out to us here on 3Community.

Some Three customers have received an SMS claiming to be sent by Three, advising their service will be disabled if a link within the SMS is not clicked. Please ignore this SMS, it was not sent by Three. Our teams are investigating this, and we apologise for any inconvenience caused.

[Add_04344]

I got the same today , see attached, I assume it’s a scam 

 

[Three_Stacey]

Hi @Add_04344 I got one of these messages myself today, please don't click on the link just delete the message. Our team is looking into this, sorry for any inconvenience caused. 

[Add_00599]

 

I've just got my 3rd one of these messages.

[Three_Stacey]

@Add_00599 I know how you feel, I received 3 in one day recently. 

[Add_66165]

Hi,  I got this tonight and foolishly fell for it! It took me to my bank app and I put in my details etc. I got a new bank card 2 weeks ago so I thought it was to update that. I'm in a heap! Thing is it came in on the thread of messages from THREE. 

 

[Three_Niall]

Hey @Add_66165, welcome to the 3Community 🙂

I have passed this screenshot on to the relevant team and I can assure you that we would never redirect customers to a banking app unless this is required to approve a payment depending on your card provider. If you have provided card details by clicking this link I would recommend contacting your bank as soon as possible and they will be able to take you through any steps on their end.

[Ellen_27983]

Hi.. 

I just received this text and input my information but not my bank details.. should I be still safe?? 

Thanks,

Ellen

[Three_Stacey]

Hi there @Ellen_27983 thanks for reaching out to us here on 3Community. If you input your My3 login details, I'd recommend resetting your password as soon as you can, this will make sure that no one can access your My3 account.