SMS isn't working

[Max_Vianna]

I was a Vodafone customer. Everything was fine. I was receiving SMS normally. It happens I switched to Three last week and I'm not receiving SMS like before.

Now that I've switched from Vodafone to Three I just can receive SMS from some websites. For exemple, SMS from Wise or Revenue used to work perfectly. But now they don't. I can receive SMS from my friends, though.

The thing is: since I move my number to Three I cannot receive the most important SMS anymore.

I took my iPhone13 to a Three store and the staff couldn't find any problem. I also called 1913, talked to the team, but they never comeback with any helpful solution.

What should I do? I'm starting to really regret switching from Vodafone to Three.

[Three_Niall]

Hey @CIARAN_86497 , Welcome to the 3Community 🙂

Sorry to hear about your situation. If you already have an open ticket I would recommend waiting for the team to complete their investigation and you will receive an SMS once this has been completed. If you have a reference number for the ticket raised or you would like me to check this for you pop through to us here on PM along with your full name, mobile number, address and date of birth and I can check this here for you however I can assure your our teams will be working to have this resolved as soon as possible and will send you an SMS to update you. 

As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team.

[Three_Niall · Accepted solution]

@CIARAN_86497  I'm so glad we could get this sorted for you in PM 👍 Don't forget to hit the Accept As Solution button.

If anyone else is experiencing similar please let us know.

[CIARAN_86497]

Thank you Niall for all of your help.