Cancel insurance and downgrade plan

[olovd]

I spoke to an online agent last month through chat to cancel my insurance. I received a SMS message from three saying it was cancelled yet I was still billed. Can someone help me to cancel it? I tried ringing 1913 but the waiting time is an hour. I would also like to downgrade my billpay plan from 45eu a month to 30eu. My contract expired on 12th of April. Thanks.

[Three_Deborah]

@olovd Have you found the answers to your questions? Do you remember the date you cancelled your insurance? Can you compare this to the dates for the insurance on your bill? Let's say your billing cycle is the 23rd of March, and you cancel your insurance on the 24th. The bill dated the 23rd will show a full month's insurance but your next bill, 23rd of April will have any refunds due 👍

[olovd]

Seems like the matter regarding the insurance is sorted out now. Thank a mill. Can you help me sort out how to change to a lower plan or prepaid. I'm currently on classic flex max.

[Three_Deborah]

@olovd Good morning, I hope you had a lovely weekend 😊 Do you know if/when you're out of contract? Being out of contract means we can switch you over to Prepay without a cancellation fee. Let me know 👍

[olovd]

Thanks for the reply. My contract expired on the 12th of April 2020.

[Three_Deborah]

@olovd There are a couple of options open to you 😊 We have some new Prepay plans available, and our ever-popular 3 Unlimited Flex Max SIMO for €30. You can check these out on our website then send me a PM with your full name, number, address and date of birth. We'll go from there 👍

[olovd]

Sent you a pm regarding same. Thank you for your help.