@RH Hello ๐ I can certainly help you out here. To access your order I need you to pop me a PM with your order number, full name, address and date of birth. Once I have visibility of the order I can tell you why it was cancelled ๐
@MRP Hi there, have your received an email regarding the cancellation? Can you check all your inbound folders in your email? Let em know.
@MRP Thanks for checking. Can you send me a PM with your full name, number, order reference number, address, and date of birth?
I got similar. ๐ Twice.
i thought it was a glitch at first so i tried ordering the same phone again because it was still active and not out of stock according to the website as the 1st choice was out of stock.
who can i send my order number and other details to?
@handoo_222, Hi there. I'm sorry to hear that!
We will have a look at this for you, but first have you been in contact with our Customer Experience either on 1913 or messaging?
thanks for the speedy reply Deborah
before i left that comment i placed the order once more and it went through. got an email confirming dispatch