@Scottyboy Hi there and welcome to 3Community. That's not what we like to hear ☹️ I'm glad to hear that our tech team are already looking into this for you. I'll happily take a look at the investigation to see how things are progressing. Pop me a PM with your phone number, full name, address and date of birth so I can access your account and the investigation 👍
@AdmiralHip Hi there I'm sorry to hear that this is a cause of upset for you and see that you've contacted our Twitter team too about this. From what you are saying in your posts, this has been logged with our tech team and you're waiting on a resolution. Did you log this investigation with @ThreeCare ? Have you been on to the re: the latest updated regarding your SCAs?
I've noticed that you've posted in both the Billpay and Prepay boards, do you have two accounts? Is this happening on your Billpay and Prepay phones?