@AdmiralHip I understand your frustration and especially since SCA's are now, thankfully, common place for that extra layer of security. For us here on 3Community any bit of information helps including the short codes. Our motto is " leave no stone unturned" - Well it's one of mottos 😊
So this is what I can do for you:
While I won't be able to "take over" the investigation, I can certainly keep an eye on it for you and keep you in the loop here 👍
Will you send me a PM with your name, address and date of birth? Oh and your phone number too.
Thanks for the details in PM.
Do you have the short code you mentioned ( please send in PM too) and are you in a position to try your SIM in another phone preferably not the same make or model, to check if the SCAs work?
Are you able to receive other authentication codes, and or short codes ?
As mentioned earlier, leave no stone unturned !
I don't have the short codes. They're protected by those who sent them. I have not been able to receive any SCA texts or authentication codes by text. I don't have another phone that is unlocked that I can use this SIM in, at least not for another two weeks while I try and get an old phone unlocked.
Thank you @AdmiralHip. Would you mind telling me the name of your bank and the type of phone you have?
@AdmiralHip appreciate that. I've asked that this info is added to the current investigation. These verification texts are more usual when you use a different device that isn't recognised. When I use my phone, I'm directed to whichever banking app I'm using to confirm payment. But last week I used my new tablet for a bit of online shopping and received a verification text.
@Kg3 I see you're talking with @LauraH in PM. Do you have a new phone too? By any chance do you have your old phone and recently tried a transaction that requires a verification code/text?
Thanks a million for sharing this publicly and I do understand the importance of being able to get these verification codes.
@Tess and @I_just_want_support
Can both of you confirm:
@PaulF and @Scottyboy are you able to receive SCA texts now? Please let me know.
@AdmiralHip and @Kg3 I'm taking this seriously and gathering examples. As with any business , the more examples I have the better.
I'm just wondering, has anyone done a factory reset? Please be careful with this type of reset and make sure that all your files etc are backed up.