@AdmiralHip and @Kg3 thanks for confirming info around a reset. I've reached out to our tech team and am waiting for a response.
@PaulF @Tess and @I_just_want_support can you all send me a PM so I can forward your details to our tech team too?
@Kg3 I've reached out to the relevant team regarding this and I'm waiting on a reply. I'll come back here as soon as I know anything 👌
When I click on "send me a pm", I get "You do not have sufficient privileges for this resource or its parent to perform this action.
Click your browser's Back button to continue."
I forgot to mention that I did try the SIM on a different phone, and it didn't help, still no text from the bank. Note that I also checked with the bank about other options than texts, and they don't have other options. They did say that the text is sent on their side, so this must be a problem with the provider.
@I_just_want_support good morning, Thanks for all the information. I've noticed that you've ranked-up. Can you try a PM now. I'll need your full name, number, address and date of birth. Plus the date and time you requested a verification code from your bank. With all this I'll add your number to the investigation 👍
@Kg3 @AdmiralHip @PaulF Our team is continuing to investigate the root cause. I'm following up every day.
@Three_Deborah Still getting "Access Denied" and the not enough privilege message when clicking on "Send me a PM". Can you do something about that?
@I_just_want_support I see your PM. The info provided is brilliant. I've added it to the current investigations.
To anyone else on this thread, you may have received some notifications that regarding your original investigation. Can you let me know if you've tried to receive verification codes since Monday?
@AdmiralHip and @Kg3