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ESIM Rollout

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ESIM Rollout

Hi

Vodafone Ireland have recently started issuing ESims in ROI.  I think Three should follow suit soon, handsets such as iPhone only allow dual sim using one of these

455 Comments
Geo_dude
Newbie

The Esim charge is absolutely shocking to say the least. So there is no real benefit by switching over to a esim at the moment. I have 2 phones and constantly switch between them, by moving to an esim i will be paying for phone swap soon enough. I've requested the QR code using the link you provided @Three_Niall but fortunately never heard back from them, so i will keep my sim card as is. 

 

Will give Three sometime to see if there is going to be support for Apple Watch, if that doesn't happen will just have to port to Vodafone, they have a PAYG plan that is basically identical to Three's now (Vodafone also doesn't charge for new Esim and allow you to request new Esim from App/Web), so to me, it makes no different which network I am on as long as it works and threats the customers fairly. 

 

Let's see who will support Apple Watch first, this will probably determine which telecom I will remain with. 

Dalk
Investigator

@Geo_dude Does the PAYG on Vodafone include Apple Watch support mate? 

Geo_dude
Newbie

Hi @Dalk, no, unfortunately... They only support Samsung Watches on Bill Pay for now, to be honest, knowing Vodafone they will take a long time before they offer OneNumber to PAYG phones. But the 20€ PAYG now has 5G and same add on as Three with the addition of Esim free of charge and easy to switch between phones.

 

To be honest, I do think Three will offer support to Apple Watch before Vodafone, but Vodafone has been surprisingly ahead when comes down to new technologies, so who knows!? We might be up for a surprise. 

CiaranM
Novice

Agreed. The eSIM charge is farcical from the point of view of the customer.

There’s little to no incentive now (for me) to swap physical sim to eSIM. In fact in my use case I’d be penalised for doing so!


That’s a really disappointing aspect. Especially as eSIM would be automated via system with no physical postage involved, so a cost saving. How can Three endorse such a charge? It’s scandalous!

Browni
Newbie

@Three_Niall 

hmmm… finally Three seems to have managed to establish eSIM. WOW!
It took long enough too!

But now comes the catch: you fill out the form on the relevant page and what happens then... NOTHING!

The promised and expected email doesn't arrive!
Just why??? Let's continue at this level now.


A few customers get an answer, but the majority of customers wait days or even longer for an answer with a QR code!

 

What's going on at Three?

 

This is more than unsatisfactory and frustrating!
When will Three finally get his stable under control and finally satisfy his remaining customers?

Toryb
Investigator

@Three_Niall i do not have a message icon, only a notification bell. It seems PMs are not enabled in my account. 

Kursad
Newbie

filled out the form and waiting since last week, for a simple qr code to enable eSIM,
Why Three is advertising something which they can't provide?

NFH
Investigator
Investigator

My new eSIM stopped working 5 days ago, less than 24 hours after I activated it. Three customer services have been absolutely useless, for example sending me an SMS to verify my identity even though they know I can't connect to a network, and telling me to visit a Three store, even though they know I'm not in Ireland. Only @Three_Niall has been helpful, as usual for Three's social media team. But my line remains disconnected and I have no service, unable to use mobile data, unable to make or receive calls, and unable to send or receive SMS. Therefore I tried requesting a new eSIM today, but that one says "Unable to activate eSIM".

Dalk
Investigator

@Geo_dude 

 

Thanks for that.  It’s a shame no on here supports Apple Watch yet. 

Add_18432
Newbie

The whole eSIM process is a shambles! They don’t even know themselves what’s going on. 
With Vodafone you can generate the QR code yourself when you log into your account, that’s generally how modern phone companies work. But with Three you have to call them, log tickets, and apparently to message privately here I need to like random posts and leave loads of comments to “unlock” the feature of private messages… I give up, Three you are useless! Vodafone here I come..