5G ZTE MC801A Issue with Xbox Strict Nat and Upnp not workin

[Derek_43295]

Hi 

I have had my 5g router about 6 - 8 weeks now. 
No issue with speeds or connections. 

When i got the ZTE. I had to enable UPnP. This still didnt work for Xbox. 
So Xbox ip was put in the DMZ. Boom.. Nats Open.. All working fine. 
As i said.. no issues after this for 6 weeks. 

Then 2 weeks ago. When there was a 3 outage / network issue. .. We use 3 in work.. So i know there was an issue. 

The ZTE is now always on strict. 
Upnp no longer works at all.. and DMZ for Xbox doesnt even work. 

Router reset to Factory default. 
Same issue.. 
It looks like CG NAT is been enbled on the default 5g network now. 

I have added every APN i can look up on the internet for three and open NAT
3ireland.ie
3internet
3broadband.ie
internet
open.internet
open.internet.public
three.ie

Can some one please tell me WHAT is APN for a proper NON CG NAT enabled network. 

i got this 5g for my xbox. If i can not play it with strict NATS.. Then i will be returning the product. And citing non service and not paying any contract cancelling fee due to non open network. 

There has to be at least ONE .. non CG NAT enable network on threes side. 

please send me the APN details for this. 

Or other wise send an engineer. So he can look at it.. See that there isnt a single thing he/ she can do that i havent already done.. And still have the same issue. 

As i said .. Worked and was fine when i signed up.. Something changed on 3s end.. and now its not the product i payed for. 

Please just remove the CG NAT off the 5G 

I also have a 4G one for work, THis is also the same. So please dont say its an issue with the ZTE. This is a carrier issue. NAT has been enabled on the carrier side. And its breaking. 

There is no way .. that this hasnt been logged by other Xbox users. 

Again. Please send the APN for the open network. And not one with CG Nats on it.. 

Thanks

[Three_Niall]

Hey @KrauseMichal, I have sent you a PM and I can see this feature should be working but please let me know if there are any issues and I can check this.

[Mark_70797]

Hi Niall, 

I am having this issue of finding the APN settings also. It won’t allow me to PM you so just said I’d reply here. If you can let me know how to be provided access to PM you to get this resolved, it would be greatly appreciated.

Mark

[Three_Niall]

Hey @Mark_70797 , I have just gone back to your PM there and I'll be happy to help you there. 

[Stephen_49298]

Hi I'm having same issue NAT issue with my PS5.

[Three_Niall]

Hey @Stephen_49298 , Welcome to the 3Community 🙂

I can see here that you have popped through to us on PM and I will check this further for you. 

[Giulio_ugth]

Hey Niall,

I´m still having issues with my NAT settings. I tried to PM you but I got an access denied message.
Can you reach back to me with the troubleshooting steps?

Thanks!!!

[Three_Niall]

Hey @Giulio_ugth , Welcome to the 3Community 🙂

As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team.

[Nat3onthree]

did you ever get through to them? what was the solution? I cba clicking on a bunch of people's messages to get "Access" to customer service, kinda weird

[Three_Niall]

Hey @Nat3onthree  , Welcome to the 3Community 🙂

We have a resolution for this query however you will need to contact customer care or message me here directly so we can make sure that everything is active on the account to apply the relevant APN. 

As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team.

[Nat3onthree]

Niall I rang that number you gave and the support lady told me I'd have to THROTTLE my speeds down to 3g or 4g through 192.168.8.1 (an address which did not work) to reach NAT 2.

Can you tell me in plain terms if that is truly the only fix? because if gaming is promised and high speeds - Sacrificing the high speeds to game nets me a refund for certain when I move carrier.