5G ZTE MC801A Issue with Xbox Strict Nat and Upnp not workin

[Derek_43295]

Hi 

I have had my 5g router about 6 - 8 weeks now. 
No issue with speeds or connections. 

When i got the ZTE. I had to enable UPnP. This still didnt work for Xbox. 
So Xbox ip was put in the DMZ. Boom.. Nats Open.. All working fine. 
As i said.. no issues after this for 6 weeks. 

Then 2 weeks ago. When there was a 3 outage / network issue. .. We use 3 in work.. So i know there was an issue. 

The ZTE is now always on strict. 
Upnp no longer works at all.. and DMZ for Xbox doesnt even work. 

Router reset to Factory default. 
Same issue.. 
It looks like CG NAT is been enbled on the default 5g network now. 

I have added every APN i can look up on the internet for three and open NAT
3ireland.ie
3internet
3broadband.ie
internet
open.internet
open.internet.public
three.ie

Can some one please tell me WHAT is APN for a proper NON CG NAT enabled network. 

i got this 5g for my xbox. If i can not play it with strict NATS.. Then i will be returning the product. And citing non service and not paying any contract cancelling fee due to non open network. 

There has to be at least ONE .. non CG NAT enable network on threes side. 

please send me the APN details for this. 

Or other wise send an engineer. So he can look at it.. See that there isnt a single thing he/ she can do that i havent already done.. And still have the same issue. 

As i said .. Worked and was fine when i signed up.. Something changed on 3s end.. and now its not the product i payed for. 

Please just remove the CG NAT off the 5G 

I also have a 4G one for work, THis is also the same. So please dont say its an issue with the ZTE. This is a carrier issue. NAT has been enabled on the carrier side. And its breaking. 

There is no way .. that this hasnt been logged by other Xbox users. 

Again. Please send the APN for the open network. And not one with CG Nats on it.. 

Thanks

[Phil_14831]

Hi @Three_Niall, attempted to PM you to no avail regarding the same issue as above.

NAT is strict on both ZTE and my shared hotspot. Both worked fine for the first 2-3 months. Port forwarding, using APN, disabling DMZ and factory reset does absolutely nothing.

Can you please provide a bit of insight or a potential fix for this?

Any help would be much appreciated.

[Three_Niall]

Hey @Phil_14831 , I can see here that you have sent us a PM and we will continue to help you there.

[Diarmaid_67758]

Hi Niall, just trying to get in touch with you about the type 3 NAT. Just hoping you can help configure the APN settings for my device. Would appreciate if you could get in touch with me.

[Three_Niall]

Hey @Diarmaid_67758 . I can see here you have contacted us via PM and we'll help you there.

[Nat3onthree]

Just spent money on a game I can't play because the NAT type is "strict". I am not paying a cancellation for the bricking of my net that the customer service did

 It's insane that I'm still having problems.

[Three_Jamie]

Hi there, I'd love to look into this further for you, pop through to us here on PM along with your full name, mobile number, address and date of birth so I can check this out for you.

[Enda_46163]

Hi Jamie,

I'm having the same issue with a nintendo switch console. Just off the phone with customer support who had me login to my router settings and switch off my 5g with a toggle but I have no such setting. Can you assist me.

[Three_Niall]

Hey @Enda_46163 I can see here that you have sent me a PM so I am going to check the account here for you. 

[Three_Niall]

Hey @Enda_46163 I'm so glad we could get this sorted for you in PM 👍 Don't forget to hit the Accept As Solution button.

If anyone else is experiencing similar pop through to us here on PM.