5G ZTE MC801A Issue with Xbox Strict Nat and Upnp not workin

[Derek_43295]

Hi 

I have had my 5g router about 6 - 8 weeks now. 
No issue with speeds or connections. 

When i got the ZTE. I had to enable UPnP. This still didnt work for Xbox. 
So Xbox ip was put in the DMZ. Boom.. Nats Open.. All working fine. 
As i said.. no issues after this for 6 weeks. 

Then 2 weeks ago. When there was a 3 outage / network issue. .. We use 3 in work.. So i know there was an issue. 

The ZTE is now always on strict. 
Upnp no longer works at all.. and DMZ for Xbox doesnt even work. 

Router reset to Factory default. 
Same issue.. 
It looks like CG NAT is been enbled on the default 5g network now. 

I have added every APN i can look up on the internet for three and open NAT
3ireland.ie
3internet
3broadband.ie
internet
open.internet
open.internet.public
three.ie

Can some one please tell me WHAT is APN for a proper NON CG NAT enabled network. 

i got this 5g for my xbox. If i can not play it with strict NATS.. Then i will be returning the product. And citing non service and not paying any contract cancelling fee due to non open network. 

There has to be at least ONE .. non CG NAT enable network on threes side. 

please send me the APN details for this. 

Or other wise send an engineer. So he can look at it.. See that there isnt a single thing he/ she can do that i havent already done.. And still have the same issue. 

As i said .. Worked and was fine when i signed up.. Something changed on 3s end.. and now its not the product i payed for. 

Please just remove the CG NAT off the 5G 

I also have a 4G one for work, THis is also the same. So please dont say its an issue with the ZTE. This is a carrier issue. NAT has been enabled on the carrier side. And its breaking. 

There is no way .. that this hasnt been logged by other Xbox users. 

Again. Please send the APN for the open network. And not one with CG Nats on it.. 

Thanks

[Padraig_46186]

Anyone else unable to find the APN option? I have looked up videos online and it seems where most have settings where the APN should be, but I have one saying Dynamic IP without the APN option

[soceal]

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@Padraig_46186 wrote:

Anyone else unable to find the APN option? I have looked up videos online and it seems where most have settings where the APN should be, but I have one saying Dynamic IP without the APN option

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Use this link and it should help:

https://www.three.ie/device-support/device/zte/mc801a/topic/settings/how-to-set-up-a-static-ip-addre...

[Add_88835]

I've changed the ipv to open the one suggested and I am getting Nat Type B on xbox and Switch but I've tried connected online to my daughters Mario kart ( on the switch ) and its still complaining about the nat type and wont allow me to play online. anyone else getting this ??? ( I've tested the nat type again and its back to D)

[Padraig_46186]

Do I use my default gateway from my router, or 192.168.0.1

[Three_Niall]

Hey Everyone, I can see a few people have messaged me via PM and I will be getting back to you this morning now that we are back online. 

For anyone who is having issues please pop through to me here on PM and I can get this resolved for you. To answer the question last night, you will need to contact me via PM to get this resolved as I will need to check to make sure that everything is set up correctly on the account before you apply the APN. You can view how to change the APN on your Device Support guide however once you contact me via PM and I can confirm everything is set up I can then send you the steps based on the device you are using.

[Add_88835]

Thank you Niall it worked for me so happy, and also thank you for being so supportive even when we all were a slight bit frustrated you are very good, thank you 

[Three_Niall]

Hey @Add_88835 , delighted to hear that the fix has worked for you and appreciate your patience 🙂

[Orlos]

Hi Niall, I'm having the same issue as the few users here. For some reason I'm unable to PM you as it says access denied. I would appreciate it if you could help me out as well. Many thanks in advance.

[Three_Niall]

Hey @Orlos, Welcome to the 3Community 🙂

I can see that you have since been able to send me a PM so I will reply to you there to get this sorted. 

[KrauseMichal]

I am not able to send pm either. HTML error and then limit of messages reached