NAT type won't change from strict

[Patrick_13030]

Since getting the ZTE WiFi 6 T3000 router my NAT type has been stuck on Type Strict.

I have tried resetting, port forwarding, enabling DMZ, enabling UPnP, and nothing is working.

The PlayStation I have has a static IP and it still didn't work, and changing networks and using LAN makes no difference, so I have been told it's a problem on the ISP's side so I was wondering if anything can be done to fix that?

[Shane_76711]

Hi Niall,

Could I please get some help solving this issue as well? I don't have enough karma to PM you. can we chat another way?

[Three_Niall]

Hey @Shane_76711 , I can help you here however you would need to PM us with your broadband number, full name, address and date of birth so I can check what is happening.

I have checked here and you have the access to PM however you may just need to refresh the page or log out and back in to view the envelope on the top right of the screen to access your mailbox.

[Shane_76711]

PM Sent

[Three_Niall]

Thanks @Shane_76711 , I have gotten the PM and I'll help you there. 

[Eric_the_human]

Hi Niall,

I have also been having this issue, also don't have the karma to PM

[Three_Niall]

Hey @Eric_the_human , I can see you have sent me a PM and I will help you there. 

[Andrew_90957]

Hi Niall can you help me work on solution, I'm still in my 30 day, I asked for open nate type before switching also

[Three_Niall]

Hey @Andrew_90957, thanks for posting here, I'll just need to make sure everything is correctly set up in the background and send on the steps to set this up on the device so pop through to me here on PM along with your full name, broadband number address and date of birth so I can check this for you. 

[Roy_58165]

Hi @Three_Niall I hope you are well. I am experiencing the same issue with NAT type 3 when using my PlayStation. 

The issue is with the ISP with CGNAT enabled on it, which is blocking it from being anything other than NAT type strict. This is not possible to change with the settings of the ZTE T3000 router and alternative steps within settings do not work. 

This can only be resolved on your end (ISP side) please assist with this issue as I have just had the WiFi installed today and will be returning before the 14 day period if not fixed within that time frame.

thanks,

Roy 

[Three_Niall]

Hey @Roy_58165, thanks for posting here, I can see you also sent a PM and I have responded to you there to get this resolved for you.