Just "upgraded" to 5G from 4G mobile - Its slower.

[Add_01998]

Hi,

I just took delivery of a new ZTE 5G modem to replace my personally owned 4G device.

Having installed it, I notice a good signal on the modem (all three LEDs are lit) but the speed is a lot slower than my old 4G connection. Often I got between 60 and 100mbps on 4G, but on 5G I'm getting 60mbps as a maximum, but often as little as 8mbps.

I don't really want to pay more for less, so please can I cancel this "faster" service and go back to my old 4G package please.

Thanks

[Three_Niall]

Hey @Add_01998  , Welcome to the 3Community 🙂

Sorry to hear that you are considering canceling your new 5G Broadband plan. If you are within 30 days of receiving the device and you are unsatisfied with the service I would recommend contacting our customer care team on 1913 who can either advise on improving the connection or helping you to cancel the service.