Adult Content Filter Removal

[NiallOReilly]

I requested that the adult content filter be turned off on April 9th and haven't heard anything since. I went through the form for it to be turned off and provided a picture of my passport. But when I go to my support cases, it shows no cases and I have no texts about it either. I did get an email with a unique reference number.

[Three_Stacey]

Hi @Robert_81222 welcome to 3Community.

Are you still having difficulty with the adult filter? If you are please let me know I'd be happy to look into it for you.

[Robert_81222]

All good

[Three_Stacey]

That's great to hear @Robert_81222 

[JohnJoshua_20849]

Hi, I’ve had the same problem from the guys above. I had called 1913 and messaged the Messaging Team and they were saying that the adult content removal filter is off already and wait for a few days. That has been a days ago. Called again to ensure removal and the same process was presented to me but still to no avail now. Are you able to please help me?

[Three_Stacey]

Hi @JohnJoshua_20849 I'd love to have a look at this for you, but I'll need a little info. Please PM me your name, number, full address and date of birth. Once I have these I'll be able to pull up your account and have a look.

[JohnJoshua_20849]

hi Stacey, sent you the PM 🙂 thank you