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Expiration Date - Explanation

frankie_in_cork
Investigator

Expiration Date - Explanation

Would you mind providing me the definition of Expiration date in relation to Three credit?

Normally expiration date is the date after which something (such as a credit card) is no longer in effect. My Three credit was taken on the expiration date
It looks like Three system is flawed and takes your credit on expiration date instead of after.

3 REPLIES 3
Three_Niall
3 Community Admin

Hey @frankie_in_cork  , Welcome to the 3Community 🙂

 

I'd be happy to help you here, the Expiration Date that you are seeing on your My3 account is the date that your credit will expire. 

Where can I make a formal complaint with Three to obtain a reference number? Can you provide me we an address? Thank you.Screenshot 2024-06-14 at 22.00.30.png

Hey @frankie_in_cork , you can raise a complaint and receive a reference number by filling in the contact us form here and if you would like me to check anything on the account for you pop through to us here on PM along with your full name, number, address and date of birth and I can check this here for you.