Number Porting Failed, Please Help

[Uladzimir_ie]

Hi I’m a new Three customer that just switched over from Vodafone a week ago and wanted to keep my number.My old number still hasn’t been transferred to my Three account. Any help at all is appreciated.

[Three_Stacey · Accepted solution]

Hi @Uladzimir_ie 👋 and welcome to 3Community 😊 I'll help you with this.  Have you filled in the keep your number form on the website? If you haven't please try this now 👌 If you have did you get any error when you submitted your request? When did you submit the request? 

[Uladzimir_ie]

Hi, thanks for your reply. I'm still unable to transfer the number. I get to Step 4 Request Submitted, but get a message saying "Sorry You're request wasn't successful".

[Three_Stacey]

@Uladzimir_ie thanks for getting back to me 😊 The next step is I need to review your account, please PM me your name, full address, date of birth, the number you want to keep and the temporary number that came with the sim card. 

[Zane_ie]

Hi, I have the same problem, can you help me, please.

[Three_Shane1]

@Zane_ie Hi Zane & welcome to the 3Community. Have you submitted a port request already via the link that Stacey gave above? If so can you PM me your number, address, full name, & date of birth for the validation of your account? I'll get it checked here for you. 

[Gleiser_15868]

I have same problem 

[Graham_10436]

Hi I'm having problems porting from GoMo to Three Prepay Hero. Submitted keep my existing number request form yesterday. Any help greatly appreciated 

[Three_Stacey]

Hi there @Graham_10436 👋and welcome to 3Community 😊 Have you reached out to our care team since posting here yesterday? if not I'd love to help you with this. Pop us a PM with your name, full address birth and the temporary number and the number you are looking to move to Three. With these details, we'll be able to get the ball rolling.

[sidd9435]

I'm having similar issue - would like to port my vodafone number to three - couple of times I tried to submit the request online:https://www.three.ie/keep-your-number/ but at step 4 getting error "Sorry You're request wasn't successful". Customer Support is not that helpful - they keep on asking to clear browser cache and keep trying again.