Prepay first top-up

[Alfonso]

Hello,

just bought a phone for my kid, selected the 25 pre-pay plan and a phone. Phone is here with me, number was transferred from previous provider (48). So far so good.

But as far as I can see, credit is zero. Even though the €25 was included in the order.

Do I have to top up again or what is the story?

Thanks!

[Three_Niall · Accepted solution]

Hey @Alfonso , thanks for posting here. If they are on the Three Connect Complete plan where you top up by €25 to activate the plan, the top up isn't applied to the balance and is used to purchase the plan for 28 days.

I would recommend registering for My3 and logging in to view the credit was applied to the account and to check that your allowances have been applied. 

[Alfonso]

That makes sense. Yes, I can see the plan is activated so the allowances are there.

Thank you!