My husband got a text last Friday, apparently from Three, that neither of us can make sense of;
"Your top up payment card xxxx expires at the end of this month. You'll need to update this at 3.ie /n5i 5r". (Spaces added to unlink it, if that's the word).
The only payment cards we have are our bank's credit and debit cards, the 4-digit number in the text isn't the last 4 digits (or any group of digits) on any of them, and none of them are nearing expiry date.
Our topups are for a phone each and a router, all on Prepay, I top up both my phone and the router SIM every 28 days; plus my husband's phone, if his credit's getting low (topup dates are only a useful reminder to check that, as his phone can be topped up any old time). He just does a modest amount of calls and SMS, doesn't yet use any internet device, and has data turned off in his phone to avoid a couple of technical problems.
A calendar month doesn't often have its last day coinciding with our topup day, and this month isn't one of them (last Thursday was a topup day).
For convenience I do all our topups with my card, but I didn't receive the above message (in any form). And he didn't receive a corresponding email as we sometimes do with this kind of thing. (In case you're wondering how, he's happy to just access his email accounts in whatever internet devices I have at the time).
He's keeping the text for reference, until we know what's with it. (The link in it wouldn't work of course even if he tried, but in any case the one tech thing he's been well briefed on is possible scams!).
Any ideas?
@Chrysanth it's good you did this because I remember I kept getting emails apparently from DHL that they had a package ready for me but I didn't press on it as I knew it was a scam but sometimes their email can end up on your inbox which isnt good.
My mom got repeated voice calls from America it happened so many times the phone number would change and it seemed to be like a auto generated thing which are common when it comes to voice calls.
The phone had to be turned off due to that you wouldn't believe how many times it called it was like 10 to 15 times ringing and ringing it was constant.
Husband has now sent you that PM today.
Perfect Chrysanth, we will take it up from here. Thanks.
I'm tying up a few ends, and wondered if this matter is still ongoing?
(Not nagging - just checking in case some recent communication has gone astray).
Hi there, as this query relates to your husbands account, can you ask him to pop through to us on DM again, please? I'll make sure everything is resolved 🙂
Sorry Bex - only just read.this (the notification got a bit.lost among a rush of similar looking ones)!
Yes, I'll get him.to do that - thanks.
Just with the usual ID details, I presume?
Please ignore this (can't delete it)
Yes, he already did that. (To Maureen, as she seemed the easiest to for him to send a PM to). I'm sure he did it earlier in the enquiry as well, but maybe that kind of PM lapses when things go quiet for a while?) Anyway, the story so far is there in the PMs, probably to/from more than one of your team, and both of us.
(Apologies to anyone who thought my husband had suddenly acquired a husband - it was just me carelessly posting this while he was still logged in!).
Forgot to include address in PM, sorry - I'll send another one now.