Ever since I made the ill-advised switch from the BeFree Internet plan to the newfangled Prepay 20 plan, I remain utterly confused about how to top up and what expires when. Today is a typical example of why, I woke up to find this text:
but when I look at my Balance Details, it shows this:
Why do the two balances bear no relation to each other? What are all those credit amounts and expiry dates all about? It all seems ridiculously confusing.
Hi again, thanks for the reply.
You're right in a sense, your plan expires after 28-days. However, top-up credit expires after 180 days.
Okay, I still don't understand that means. If I top up by €25, what happens after 28 days, and what happens after 180 days? (I thought my computer science degree would come in handy for something one day, but apparently it's not "understanding phone plans"...)
Can you tell me do the first 3 dates corresponded with a top-up done by you?
Yes, they do.
18/2/2021 → 22/8/20: €25 topup
2/6/2021 → 4/12/20: €10 topup
20/6/2021 → 22/12/20: €10, then another €20, as I still regularly get confused about how to top up my voice vs. data.
The expiry date for 2040, is a weird one, can you tell me what is method and amount it shows for the top up for that one?
How can I tell which topup is responsible for that one, as I can't just subtract 180 days from it?
I topped up in both October and November, neither of which correspond to the three dates above. Would it be one of those two, or some earlier topup? (The website doesn't go back any further than these two.)
