Hey @patboyce_05583 , Welcome to the 3Community 🙂
From the query above it sounds like you are on a prepay plan. On Prepay your credit will expire 180 days from the date that your account was last topped up. You can view when credit is due to expire by selecting "View History" on the home screen of My3 and then viewing the "My Balance Details" tab on the next screen.
I'd be happy to look into this further for you however I will need to check the account to give you more account-specific information. To discuss this further pop through to me here on PM along with your full name, mobile number, full address and date of birth and I can check this here for you.
As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team.
