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"Your number is inactive" text

Neil_19933
Novice

"Your number is inactive" text

Today I received a text saying that my number is inactive, and that if it stays inactive for 50 days, outstanding credit will be cancelled and I may lose the number.

 

The last top-up was four months ago, and I received no warning about impending inactivity. Also, since I received that text today, I've sent and received text messages.

 

So what's the story?

 

Cheers.

1 REPLY 1
Three_Stacey
3 Community Admin

Thats a strange one @Neil_19933. If your account is inactive, we do send you a text to remind you to top up or make a call or text to keep your number active. To have a look at our text, click here to have a look at our blog All About: Keeping your Prepay Number Active

 

I'd be happy to have a look at your account and check out this message for you. Pop me a PM with your name, number, full address and date of birth, and I'll take a look. If it's possible, could you please send me a screenshot of the text you received?