What is Voicemail?
Voicemail is the super handy tool that allows people to leave you a message if your phone is off, has no signal, or when you simply don't want to answer 😉 You never have to worry about missing a Voicemail either because you will receive a text message alerting you to any new Voicemails!
Continue reading to find out how to set up your Voicemail and to learn all about the different options that you have available in your Voicemail.
The price of Voicemail depends on your plan, and you can check this out in our price guides by clicking here.
Getting started
- To set up your mailbox, dial 171, and follow the prompts.
- You can record your own greeting or use the automated one, it’s up to you!
Want to listen to your messages?
- Dial 171.
- Select Option 1 to hear your messages.
- Unheard messages will be played first.
- Messages that have been listened to are deleted after seven days. Unheard messages are deleted after 14 days. If you want to keep your messages for longer, listen to them, and then save them to extend for another seven days.
- Messages cannot last longer than 45 seconds.
What other options are available in my mailbox?
After you listen to your Voicemail, you can follow the instructions to:
- Replay a message – option 2
- Next message – option 3
- Save a message – option 4
- Delete a message – option 5
- Hear caller's number – option 6
You also have other selections available when you dial 171:
- To change your greeting, select option 2.
- To change your password or PIN, select option 3 and then option 1.
- To change the text that you receive saying someone was trying to contact you when your phone was turned off or out of signal, choose option 3 and then option 2.
Want to extend your ringing time?
- *61*[phone number]**[seconds]# – For example: *61*[0812345678]**[30]#
Saving your Voicemail Messages to Another Device
While you have the option to save your Voicemail messages into your mailbox, they are normally deleted after seven days (unless you continuously re-save the message). If you have a message that you really want to keep, we would encourage you to save your message to another device. Here's how to do it:
- Call your Voicemail. Choose the speakerphone option on your phone, and play the Voicemail message on speakerphone in front of a recording device, e.g., the voice memo function on another phone/tablet or recording software on a computer.
- When the recording has finished, replay the recording to ensure you can hear it.
Don't want Voicemails?
No problem, we're ahead of you!
To stop unanswered calls from being diverted to your Voicemail box, simply dial ##002# on your phone’s keypad.
When you are ready to switch them back on again, just dial ##21#.
Please note that when diverts are not in place, callers will still be able to dial directly into your Voicemail to leave a message by calling your number and adding 5 after the prefix, e.g., if your number is 0831234567, they can dial 08351234567 to leave you a message.
Did you know that some phones have their own answering phone service that can be switched on and off? Check your settings to see if your phone has this option, as it has been helpful to other 3Community members in the past. Click here to read a previous query about a customer whose voicemail stopped working.
Want to check your messages but don’t have your phone on you?
Easy-peasy 😃 Just dial your mobile number with a 5 after the prefix from a landline or another mobile to access your Voicemail. You will then need to press * followed by your PIN.
If your number is 0831234567, you would dial 08351234567. Once the Voicemail service starts, press *
You will be asked for your PIN for access to the Voicemail mailbox.
Don’t know your PIN number? It is preset to 0000 and if you have changed it from this and can’t remember the new one, click here to learn about how to contact us, and we will reset it for you.
What happens if I leave Three?
In the unlikely event that you decide to leave Three (why would you? 😉) your Voicemail box and all associated details (messages, greetings, PIN, etc.) will be deleted.
Have a question? Let us know on the 3Community by clicking here or private message one of our Moderators, who are always happy to help!
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