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All About: Lost or Stolen Phones

Three_Deborah
3 Mod Retired

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No matter how careful we are with our phones, sometimes the worst just happens! Remember that Three and your 3Community are here to help, should you lose your phone or have it stolen.

 

Here’s what you need to do if your phone is lost or stolen:

  • Try ringing the phone or checking the nearest Garda station. There are still honest people out there and someone may have handed it in!
  • If you have Find My iPhone (Apple), Find My Device (Android), you may be able to track the location of your phone. As well as using GPS to track your phone, these apps also allow you to play a sound from the device or broadcast a message onto the phone’s screen, in case anyone finds it. You can also lock your device remotely so no one can access it, and even erase your phone’s data so your personal information remains safe.

 

If you have tried the above steps to no avail, you should do the following:

  • Contact a 3Community Moderator via private message or contact our web messaging team to report your phone as lost or stolen. We can then suspend your account to ensure that is no further unauthorised usage. We can also blacklist your device so that no one else can use it.
  • Report the loss or theft to your local Garda station.
  • If you have insurance, contact your insurance provider directly to make a claim. You will need to provide proof that you have reported the incident to the Gardaí within a certain timeframe (generally 24-48 hours). Usually, a member of the Gardaí will need to stamp and sign your insurance claim form.
  • If you have insurance with Three SOS, here’s how to make a claim.

 

What next?

Found your phone? Just contact us via web messaging or send a 3Community Moderator a private message, and we can remove the block on both your account and phone.

 

If you haven’t found your phone 😢, you will need to get a replacement SIM, along with a replacement phone. When you get a replacement SIM, all of your account details will move over on to it. This way, you don’t have to get a new number. Have a look at our blog for more info about ordering and activating a new SIM.

 

Don't forget, the 3Community is open 24/7 to offer you help and support. Our 3Community Moderators are a lovely bunch! If you want to learn more about who they are, just click here 👉 #MeetTheMods

 

We are online Monday to Friday from 9am to 5pm.

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