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How to turn off the Adult Content Filter

3 Community Manager


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We understand that mobile phones are part of daily life, and to help young people enjoy these services safely we provide internet filters to limit access to material that may not be suitable. 


Customers who are over 18 can request for this age restriction to be removed. All you need to do is contact our Live Chat  team with your account details. Once we have verified your age, we'll remove the filter.

Please note:

  • It can take 24 hours to complete
  • If contacting the chat team on a desktop, you must have the Pop-Ups blocker disabled. If the blocker is enabled then the Chat Pop-Up box will not work

If you are a bill pay customer and would like to have the filter applied to your account feel free to contact us and we can help.


If you would like more information on internet safety visit our website where we have tips and guides for safe and sensible internet use.   

For information on keeping your children safe on their phones, see Here


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