Hi Sarah, can you send me a PM with your mobile number, address and date of birth?
My mother is having a similar issue with her bill pay account. It’s disgraceful seeing an elderly woman paying over €100 a month for two different accounts and only having access to one, when all she needs is to change her old number in to her new account. I am seriously considering legal action. It’s been awful.
@Add_09228 Hi there, are both accounts listed under your name or your mother's? Is either of the accounts currently in contract? Can I get more information as to how the two accounts were set-up?
@Add_09228 Thanks for the details, Anne. As both numbers are on the same account & one of the numbers is currently in a contract it's not possible to move the number over. On what date did your mother place the upgrade?
She is probably into her 4th month now. Would it be possible to permanently divert calls and texts from the new number to her previous number?
@Add_09228 It is possible to divert the calls from the new number to the older number she's using. Has she been giving the new number to people to call? If not, then she can put her old SIM in the new phone & work away using it. If you think a divert is required I would advise getting her to call our CARE team on freephone 1913 to get it put in place.