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ESIM Rollout

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ESIM Rollout

Hi

Vodafone Ireland have recently started issuing ESims in ROI.  I think Three should follow suit soon, handsets such as iPhone only allow dual sim using one of these

455 Comments
Dalk
Investigator

@Three_Stacey 

 

Is this correct?  No eSIM for watches and existing customers must visit a store to set it up for a phone while new customers can do it on the phone?  Seems a bit of an odd set up… 

Geo_dude
Newbie

@Dalk just spoke to an agent in the chat, he told me there is support for Apple Watch, but to migrate mine sim to esim I need to go to a Three store. 

 

I actually don't really need an Esim if it doesn't work with my Apple Watch hahaha, curious to know the details. 

Three_Stacey
3 Community Admin

@Gleiser_13150 glad to see you found it. I know that you've been waiting a long time for this.

 

You are correct today is the day 🥳 For more information click here 

Geo_dude
Newbie

@Three_Stacey the memo doesn't mention anything about Apple Watch support, is there a functionality similar to Vodafone OneNumber available? 

Curt_03186
Newbie
Looks like the QR code I was sent activated the esim on my phone which is
now active. Calling back to see about the Watch. I think the Phone will
need an update because it still says that 3Ireland does not support esim
and the option to add the esim is greyed out
Dalk
Investigator

@Curt_03186 

 

Are you an existing or new customer? 

Curt_03186
Newbie

@Dalk I am an existing customer. I know this is all new to the Three staff. But I am getting some mixed messages. One Lady said that Apple Watch esim functionality could only become avialable in one or two months time, while another, very helpful lady, said that it available and my number can be linked to my Apple Watch by staff in a Three Retail store. She will be calling me back shortly to confirm this. 

Three_Stacey
3 Community Admin

@Geo_dude at the moment eSIM is only available on phones. 

 

Dalk
Investigator

@Curt_03186 

 

This is a total shambles.  

I’ve been told two contradictory things by customer care re Apple Watch.  

I’ve also been told I can’t activate it on my phone, without calling into a store, yet they’ve emailed you the activation QR code. 

I know it’s only new, but you’d think that they’d have given the staff a least a small bit of training and guidance…. 

Curt_03186
Newbie

@Dalk Just got confirmation that Apple Watch support will only be available in a couple weeks. And, I am not sure about this part, but when it does become available, my Watch would update in the background and it should start working since I already have the Esim activated on my phone.