Vodafone Ireland have recently started issuing ESims in ROI. I think Three should follow suit soon, handsets such as iPhone only allow dual sim using one of these
That's not what we like to hear but I'll be happy to look into this for you. Pop through to me here on PM along with your number, name, address and date of birth and I can check if there is anything on the account that may be causing this.
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I am in London and I'm on PAYG, so I couldn't visit a Three store in Ireland. I just phoned customer services today on +353 83 333 3333. As I expected, he initially told me I needed to visit a Three store, to which I replied that I am in London so I can't. After putting me on hold, he eventually sent me an eSIM by e-mail after 20 minutes.
It was clearly his first time issuing an eSIM, because he seemed very unsure of the process and he said it's possibile for customer services to issue an eSIM only from today.
Hey @NFH , you've managed to break the news before me so I must look into your sources. 😉
It's the update that you've all been waiting for and I can confirm that from today existing customers have the option here to switch to eSIM online and no longer need to go in-store to activate an eSIM on a compatible device.
I see the below charge for more than 2 SIM requests per year.
If I order an eSIM and use it in my iPhone. And then swap it to my Android. And finally swap it back to my iPhone, do I have to pay the €15.24 ex vat charge? It’s not very clear!
“You can avail of up to 2 free replacement physical SIM cards or eSIMs in a year. After that, each new SIM costs €15.24, ex. VAT”
As you know I had the issue with SMS, so I jumped back to a physical SIM to try and rectify this. So I’ve had an eSIM and SIM issued this year. When I get my new iPhone in November, will I be charged for an eSIM then? Or due to the issues I experienced could this charge be waived?
I just put in a request for an eSIM replacement online. I expected it to be some sort of instant online process. It was not. It was basically just a form that asked for my name, birth date, phone number, email address, and whether or not I've ever set a PIN code for 3 care. Once submitted, it basically says "we'll get to you when we get to you."
I'm surprised there's no process through your online account where you can simply click "change SIM" then have a verification code sent via email/SMS to have it completed immediately through self-service.
Hi @Three_Niall it seems I'm not able to send you a PM. I got through to the support team using the chat on your website, I got the case number and a reference number - this took place in the afternoon. Could you give me an indication how long will I need to wait for this? It's fairly critical for me as I'm not able to use some of the online services (e.g. Revenue) as they send the 2FA codes via texts to my mobile, and this is broken now - I have some deadlines I need to meet otherwise I will be facing serious financial consequences.
