PS5 NAT Type 3

[Stephen_49298]

Hi I got a PS5 today and my NAT type is set to type 3 so I cannot play online. I have a ZTE MC801A router.

I have tried all the troubleshooting steps like upnp and port forwarding to no avail. I would appreciate support on fixing this as Three advertise this 5G broadband for online gaming which I cannot do at present.

Thanks

Stephen

[Three_Niall]

Hey @Stephen_49298  , Welcome to the 3Community 🙂

Thanks for posting this here, I can see you have also commented on a previous thread and I can also see you have contacted us via PM so I am going to pop back to you there to get this sorted.

[Nat3onthree]

did they fix this yet? It's ruining our Ps5 gaming right now. Keeps darting between NAT 2 and 3. Upnp doesnt work.. DMZ doesn't work. APN didn't work.

[Three_Niall]

Hey @Nat3onthree, I can see that you have posted this on the main thread and I have responded to you here.

[Oran_12845]

any fix for this, been affecting me for months 

[Three_Niall]

Hey @Oran_12845 thanks for posting here, I would recommend contacting our dedicated broadband team on 1913 or our Web Messaging team here who will be able to check the account and provide you with the APN steps based on your device.