Help and Support FAQs

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Help & Support FAQs

The following is a list of articles that answer frequently asked Help & Support questions.

Unless otherwise highlighted, all of the articles listed below are relevant to both Consumer and Business customers. 

My3 related:

• Click here to read our My3 overview.

Setting up your phone:

• Click here to read more about setting up your new phone.

Broadband & Landline: (Business customers only)

• Click here to read about issues with landlines.
• Click here to read about issues with fixed broadband.

Products & Services:

• Click here to learn all about Three+.
• Click here to learn all about Three+ Presale tickets.
• Click here to learn about Premium Rate Services.
• Click here to read our Webtext FAQs.
• Click here to read about phone insurance with Three.

Do you need more help? Why not ask the 3Community by clicking here and benefit from the experience of over 100,000 members.