Can't add Three as payment option

[Add_40525]

Hi, 

Three payment option not appearing when I log in via Android app nor gmail account.  Gmail account email address is the same as the email on my Three account.  My Three mobile number is the number on the gmail account.  Is there something else I need to do for it to appear?

I reviewed a number these but for the people you helped it doesn't seem like they did anything, did Three just enabled something so Google payments could occur?

Thanks for your help...

[Three_Stacey]

Hi, @Add_40525 welcome to 3Community 👋 I'd love to help you get your Google Play Store payment method updated.

When you're in the Google Play store under the "Payments and subscriptions" select "Payment Methods" page where you can add the 3Billing can you select 'More payment settings'? You'll be redirected to the Google Pay website, in the top-right corner you'll see your account icon, can you click on the icon & then if you have more than one email address make sure you have the correct one selected. You may only have one email address listed & if you do all you need to select is 'Manage your Google Account'.

You'll see at the top of the screen a side scroll bar with Home & Personal info, scroll the bar over until you see Payments & Subscriptions, in this section, you'll see payment methods & Manage Payment Methods. You should see 3Pay listed with an option to remove it. Can you remove the payment option & once that's done go back to the Play Store & try to add the 3Pay again? Let me know how you get on?

[Add_40525]

Isn't appearing (screen shot below).  Viewing on my mobile phone looks exactly the same.

[Add_40525]

View on my mobile phone

[Three_Stacey]

Thank you for the screenshots @Add_40525. I've reached out to our 3Pay team about this to see what our next steps will be, in the meantime can you please PM me your name, number, full address and date of birth so that I can review your account and ensure everything is set up correctly in the background.

[Three_Shane1]

@Add_40525 Thanks for the PM. I've reached out to our 3Pay team now & once they get back to me I'll let you know. 

While we wait for the team to get back to me can I ask you to try the above steps on your mobile phone once more? I can see from the screenshot you sent that under 'More options' there's 'More payment settings'. Can I get you to click on this & follow the rest of the steps Stacey gave you? 

[Add_40525]

When I click on 'More options' it just opens up the webpage in the browser on my phone with an 'Add Payment Method' button, but when you click on that, it options up a new webpage it prompts you to input credit card details.  Two screen shots below

[Add_40525]

When I click on 'More options' it just opens up the webpage in the browser on my phone with an 'Add Payment Method' button, but when you click on that, it options up a new webpage it prompts you to input credit card details.  Two screen shots below

[Add_40525]

When I click on 'More options' it just opens up the webpage in the browser on my phone with an 'Add Payment Method' button, but when you click on that, it options up a new webpage it prompts you to input credit card details.  Two screen shots below

[Three_Stacey]

Thanks for the screenshots @Add_40525. I'll need to reach out to our 3Pay team about this so that we can review your account can I please PM me your name, number, full address and date of birth?