Suddenly do not have any allowance????

[fa2nica]

I top up my number on 14th March, but today (16th March) around 1 AM, I suddenly do not have any allowance and do not have access to text, phone and internet!!! This is not making any sense. Can you fix this????

you can refer to below figures

 

 

[Calv185]

I'm exactly the same my allowances for the month are all there now to see but my balance is still zero I'm waiting to be reimbursed. If I don't get my money back I'll be switching networks

[Seanieboy]

No still no credit back, over €120 gone. No one working Sundays to sort it out. Not good enough. 

[Add_25566]

Topped up on Thursday, 20 bucks and had to top up again this morning to keep going. No sign of 20 in my account. 

[Add_29910]

Data is restored but no credit. Anyone get an answer from Three as to when this will be fixed? According to their FB update issue has been resolved. 

[Ste]

Same here, 138 euros disappeared

[Ste]

Same situation, just checked the Communications Authority comreg.ie: if Three don't refund us we can complain with them and if they don't deal with the situation we can complain with the Authority, I am sure Three will not like that

[Ste]

Let's flood them with complaints, very easy at this page : https://www.three.ie/contact-us/contact/ Just done, I feel better now:-)

[MarceloRoma]

Same happened to me!

Totally ridiculous! I felt like I was stolen.

I had about 40 euro as balance and I was out on Saturday morning when I realised it was suddenly dropped to zero. I could not even connect to the internet to grab a Dublin bike.

Please three, give a property support and reimburse our balance.

[slygopher1]

Yip 18MAR now have service but my credit balance is still zero.  I had €138 credit. Whats the plan here 3?  Perfect timing for you.  Some sweaty exec thought it was a good way of reducing all those pesky legacy balances  and getting rid  of us laggards?

[Three_Niall]

Hey @fa2nica  , We are aware that some Three prepay customers experienced issues with call, SMS, and data services on Sunday. The issue has now been fully resolved, and we apologize for any inconvenience this may have caused. If you're still unable to use services as normal, please restart your device, and your service should resume. We can confirm that no customer will lose credit due to this issue, and Three is working to ensure that any impacted customers are credited appropriately in the coming days.