Have you recently changed your plan or are you thinking of upgrading? If so, here's what you need to know about what to expect on your first bill after you change.
- If your old plan was one of our legacy plans and you have moved to one of our current plans, your first bill after the plan change will look a little different, so please click below for more information
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If your old plan was billed in arrears, this means you paid for your plan after you used it. Your first bill may seem higher than you were expecting. This is because you will be charged for your first month’s line rental on your new plan in advance and the cost of your old plan, up until the date you moved onto your new plan. This is reflected on your bill as ‘Total Monthly Charges’.
If you have changed your plan in the middle of your billing cycle, this will also mean your bill may be higher than expected.
Plan changed Mid Cycle: Arrears to Advance Billing
Let’s say your billing period starts on the 27th of the month and you changed plan on the 13th.
This means that you will be charged in advance for your new plan. You are also charged for the days used on your new plan. So, you are charged for using the plan from the 13th until the 27th, when your billing cycle starts again. As your old plan was billed in arrears, you are also charged for the days used on the old plan. These all appear on your bill in “Total Monthly Charges”.
Take a look at the image below for some more help!
Plan changed Mid Billing Month
If you’ve upgraded phone and plan or just change your plan, below is an example that will allow you to see what to expect on your bill directly after the change.
In this example, let’s say your billing period starts on the 28th of the month, making your billing month from the 28th of the month to the 27th of the following month. You upgraded, changing your plan on the 6th of the month.
In your next bill following the change, you’ll be charged for the new price plan from the 6th, but as your old plan is charged in advance, you’ll be credited for the old plan from the 6th until the 27th, as you’ve already paid for this on your previous bill.
Below, under Monthly price plan charges, you can see that there’s a charge for Three Select Freedom 5G from 06/05/2025 when the plan was changed and another charge from 28/05/2025 to 27/06/2025, your normal advance billing.
Next, under Discounts and Credits, you’ll see Monthly Service Credit from 06/05/2025 – 27/05/2025. This is a credit for your old plan, as you’re plan is billed in advance, your previous bill charged you for your plan in advance. As you changed plan on the 6th this is the remaining of the charge credited back to you.
If you upgraded, you may also see a charge under Once-off charges for your new phone.
These additional charges and credits will only appear on the first bill after you’ve changed your plan or upgraded changing your plan.
As always, if you have any questions, search the 3Community, or leave a comment below!
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