Recently registered on My3 and things aren't going according to plan? This can happen from time to time, so we have put together some common queries that we receive on 3Community about My3. Take a look below.
First, let’s make sure you are using the most up-to-date version of the app. If you are using an older version of My3, you need to update it ASAP. Take a look at the below article for tips on this:
Does your operating system support this app? The following versions are supported – iOS 8.1 and beyond and Android 4.4 and beyond. If the OS you're using is older than these versions, you may need to consider an upgrade.
I’m receiving an incorrect username or password message.
If you are the main billing account holder, then you should have access to view your last 6 months of bills. If not, contact one of our 3Community Moderators so they can check your access levels.
If you are the account user and not the owner, then you will not be able to view the bills unless the account holder updates your access level by contacting us.
I need help finding something in particular on my account.
Have another question about My3 that you don’t see the answer to here? Be sure to let us know in the comments below! We love hearing from our members 😁