Recently registered on My3 and things not going exactly according to plan? This can happen from time to time so we’ve put together some common queries that we receive on 3Community about My3. Take a look below:
I receive an ‘Oops’ message (403 or 500) when I log in.
There are a few steps to take to combat this message.
Clear your web history
Log out and back in again
Try logging in through an Incognito/In Private window
Still receiving this message after checking all the above steps? Contact one of your Mods on 3Community so they can check your account 💪
The app is causing me problems.
Let’s make sure you’re using the most up-to-date app first. If you’re using an older version you need to update it ASAP. Take a look at the below article for tips on this -
Does your Operating system support this app? The following versions are supported – iOS 8.1 and beyond and Android 4.4 and beyond. If you’re OS is older than these versions, you may need to consider an upgrade.
I’m receiving an incorrect username or password message
This one is very easy to rectify – simply click on the Forgotten Password link and reset your password. Your email address will be your username 👍
I can log in but cannot view my bills
If you are the main billing account holder then you should have access to view your last 6 months' bills. If not, contact one of your Mods so they can check your access levels.
If you’re the account user and not the owner, then you won’t be able to view the bills unless the account holder updates your access level by contacting us.
I need help finding something in particular on my account
We've put together some very handy blogs that will help you navigate your way around My3.