Recently registered on My3 and things aren't going according to plan? This can happen from time to time, so we have put together some common queries that we receive on 3Community about My3.
Not registered on My3 yet? Sign up by clicking here!
I receive an ‘Oops’ message (403 or 500) when I log in.
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There are a few steps to try combat this message.
- Clear your web history.
- Log out and back in again.
- Try logging in through an Incognito/In Private window.
Still receiving this message after trying out the above steps? Contact one of the 3Community Moderators so they can check your account.
The My3 App is causing me problems.
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Make sure you are using the most up-to-date version of the app. If you are using an older version of My3, you will need to update it to ensure you are experiencing the best My3 performance! Read our blog about how to update your My3 App by clicking here.
Click here to download the latest version of My3 from the Google Play Store.
Click here to download the latest version of My3 from the App Store.
Please note that you will require iOS 8.1 and beyond and Android 4.4 and beyond for your phone to support this app. If the OS you are using is older than these versions, you might need to consider an upgrade.
I’m receiving an incorrect username or password message.
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This is very easy to fix! Click on the Forgotten Password link and reset your password. Please note that your email address is your username.
I can log in but cannot view my bills.
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If you are the main billing account holder, you should have access to view your last 6 months of bills. If not, contact one of our 3Community Moderators so they can check your access levels.
If you are the account user and not the owner, then you will not be able to view the bills unless the account holder updates your access level by contacting Three.
I need help finding something in particular on my account.
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Good news, we have put together some handy blogs to help you navigate My3!
Have another question about My3 that you don’t see the answer to here? Be sure to let us know in the comments below! We love hearing from our members. 😊
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