Ready for a shiny new phone? Whether it's because you fancy treating yourself to something nice, or your current phone is no longer up to scratch, an upgrade is always a great option!
If you are on Bill Pay with Three, then it's possible that you are due an upgrade, and the good news is that we allow all Bill Pay customers to upgrade their phones 60 days before the end of their contract. It’s really easy to check if you are eligible for an upgrade too!
On your My3 dashboard, which you log into by clicking here, you will see your current phone with a button underneath reading, 'Upgrade Device'. Click on this to find out if you are due an upgrade. (Not registered on My3 yet? Sign up for My3 by clicking here!)
If you are using the My3 app, scroll down on the dashboard and you will be able to see if you are eligible for an upgrade.
If you are due an upgrade, you will be directed to our online shop, where you can browse all of our phones and plans on offer. For more information, read our blog about online orders by clicking here.
If you would prefer to pop into your local store, which you can check by clicking here, to avail of your upgrade, our retail colleagues will be more than happy to assist you!
Can’t decide which phone to choose? Take a read of our advice blog for ordering a new phone by clicking here.
Points to note:
- Always begin your upgrade journey through My3. If you go directly to the Three online shop and try to place an order, this order will not be linked to your existing account.
- If you have insurance and wish to continue with it, then you will need to select a new insurance policy during the order process.
- All upgrading Bill Pay customers are agreeing to a new 24-month contract from the date that their existing contract ends.
- Don’t forget your accessories! Our lifestyle shop has lots of cool gadgets to add to the excitement of receiving your new phone 😊
Got a question or a suggestion that will help other 3Community members? Why not start a new topic on the 3Community or leave a comment below?
1 Comment