Planned Works Schedule

[Three_Pat]

Planned Works Schedule

Here at Three, we want our network to be the best that it can possibly be, so we work hard to identify faults and fix them as soon as possible. We also carry out regular maintenance work to keep our network in tip-top condition. And this means that from time to time, these network improvements can lead to service interruptions. So, when we know that we are going to be working in your area – we want to let you know as well!

The following is a list of the areas that we are currently planning to carry out work in.

Just so you know, this is not a live update of everything happening on the network – but we will be updating this list as often as possible. To check what your coverage is expected to be like, you can also check the coverage map, and if you are experiencing coverage difficulties in areas not listed below, have a look at our coverage checklists 👇

All about: Phone Coverage 

All about: Broadband Coverage 

Please note: We expect most planned works to be completed by the next working day, but there may be some exceptions depending on circumstances on-site. 

County	From When	Areas Affected
Cavan	09/05/2024	Coverage on the N3 between Cavan town and Virginia, the N55 between Cavan and Granard and the R154, R194, R196 between the N3 and N55.
Cavan	10/05/2024	Coverage in North Cavan near Mullanacre Upper.
Cork	07/05/2024	Coverage in Passage West and the surrounding area.
Cork	07/05/2024	Coverage on the N25 Youghal Bypass and the N25 to Killeagh
Cork	08/05/2024	Coverage in Bandon.
Cork	09/05/2024	Coverage in Mahonpoint Shopping Centre and Retail Park.
Donegal	07/05/2024	Coverage in the south east area of Aran Island.
Donegal	07/05/2024	Coverage in Killybegs.
Donegal	08/05/2024	Coverage on the N15, R232 and rural areas south of Donegal Town.
Donegal	09/05/2024	Coverage on the N56 North of Letterkenny and Pinehill Industrial Estate.
Dublin	07/05/2024	Coverage on Fitzwilliam Street Lower, Mount Street Upper and James Street East.
Dublin	07/05/2024	Coverage on O'Connell Street Lower, Bachelors Walk, Eden Quay and Burgh Quay.
Dublin	07/05/2024	Coverage in Dun Laoghaire including the Ferry Port, Marine Road, Crofton Road, Glasthule Road, Sandycove Road, Georges Street Upper and both train stations.
Dublin	07/05/2024	Coverage in parts of Dalkey including the area north of Castle street and east of Albert Road Lower.
Dublin	08/05/2024	Coverage in the Corduff area, Cruiserath Road, Blanchardstown Corporate Park, Northwest Business Park, the Ratoath Road, part of Kilshane Avenue, Old Quarry Business Campus and the R121 through the locality
Dublin	08/05/2024	Coverage on King Street, Clarendon Row and Stephens Green Shopping Centre.
Dublin	09/05/2024	Coverage on the M50, Western Parkway, Carpenterstown Road, Park Manor, Bramley, Woodberry and College Park residential areas.
Galway	09/05/2024	Coverage in Ballybrit, Parkmore West Business Park, Galway Racecourse, Ballybane Industrial Estate and on parts of the N17.
Kerry	07/05/2024	Coverage in the Europe Hotel, Mahony's point and on the the N72 between Gortroe and Killalee.
Kildare	09/05/2024	Coverage in Kilrush, Whitehouse, Ballyfair, Hillfarm, Boleybeg, Bushypark, Mylerstown, Cloneybeg, Fontstown, Fontstown Upper, Boley Little, Kilmead, Ballindrum, Oldgrange, Glassely and Skerries North.
Kilkenny	07/05/2024	Coverage in Mullinavat and on the M9 north and south of the village.
Kilkenny	09/05/2024	Coverage on Bohernatounish Road and Waterford Road and the surrounding area.
Kilkenny	10/05/2024	Coverage in Naglesland, Ballydaniel, Lacken, Drumerhin, Gaulstown, Jenkinstown, Rathkyle, Muckalee and on the N78 between the N77 and Portlaoise.
Kilkenny	10/05/2024	Coverage in a large area surrounding Ballycuddihy.
Limerick	07/05/2024	Coverage in Moroe, Cappamore,  Brittas, on the R505, R506 and on parts of the N21 at Boher.
Limerick	07/05/2024	Coverage in the Customer Care Buliding, National Technology Park, Kilmurry roundabout, Castletroy, University Sports grounds, Annacotty and the N7 Dublin Road.
Longford	07/05/2024	Coverage in a large area north of Longford Town including Drumlish, Farnaght, Esker North, Oghil,  Ballinalee, Cairn Hill, Cornafunshin, Kiltyclogh and Drumnahara.
Louth	08/05/2024	Coverage in an area around Dundalk Racecourse and the north side of Dundalk harbour.
Meath	08/05/2024	Coverage on the R154 road between Trim and Dunshaughlin.
Tipperary	07/05/2024	Coverage in Moneygall, Cloughjordan, Dunkerrin and surrounding townlands and the M7 through these areas and on the R445 and R490.
Waterford	07/05/2024	Coverage in Coolbagh, Carrigeen, Ballycondon, Ballydasoon, Clashmore, Cross, Coolbagh and Ballycrompane.
Wexford	11/05/2024	Coverage in the area south and east of New Ross including Ballylane, Old Ross,  Creaken Lower, Landscape, Ballyverneen, Cappagh, Flemingstown and Busherstown.
Wicklow	07/05/2024	Coverage in Ballybeg and on the M11 between Rathnew and Ballinaclogh.

[Three_Stacey]

@Add_62568 thanks for getting back to me on this. I'd be happy to investigate this further for you, I'll just need you to PM me your name, number, full address and date of birth. Once I have these details I'll be able to review your account and raise this with our technical team. Please also include your eir code and the model of your phone.  

[Praveer_10480]

Hi, I moved into a new apartment last week. There has been no network in the apartment at all. The internet doesn’t work. None of the location services work either. The coverage checker shows full availability on the website but I dont get any network/internet.
But if I move out of the apartment complex, like 400 metres away, everything starts working. 

[Three_Niall]

Hey @Praveer_10480  , Welcome to the 3Community 🙂

I'd love to look into this further for you, pop through to us here on PM along with the affected number, the Eircode for the location, the address on the account and the date of birth so I can check the account to assist with this query.

As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team.

[James_65067]

Hi I have no 5G coverage in Donnybrook since this morning. Is there something going on? 

thanks

[Three_Niall]

Hey @James_65067  , Welcome to the 3Community 🙂

I'd be happy to help you with this, I have checked the masts here for Donnybrook in Dublin and I can confirm that the masts are up and running in the area. If you are continuing to face this issue this morning I would recommend restarting your phone to reestablish a connection to the network.

[Juliana_94772]

How is it possible to do 'planned work' without previous communication?!

I won't have mobile or modem internet for the whole day, and Three didn't give a simple warning before…

It is unbelievable! I'm really frustrated with it. 

[Arad12]

Dear @Juliana_94772 and @James_65067,

Please note that mobile data/cellular data is subject to weather, base station distance and other things in your area which affect the signal (dBm) if you know about that. Please do a speed test on Ookla Speed test and show the screenshot here to see what the topology is. For example in my experience with Dublin 4 in general it is typically a bushy environment which means less signal depending on the material of your wall inside your home. Please let us know do you live in a house or apartment cause in my experience house would be easier than apartment as apartment is blocked straight away rather than house which is easier to travel through. Please tell me what site is the closest to you using the siteviewer by ComReg and also please use the coverage map to see what the coverage is like at your address then tell us. Few tips to improve your signal would be to restart your phone, make sure to regularly update the phone as it can improve performance, make sure to clear data to improve performance, replace SIM card as it can be old, try a signal booster if you can afford one, turn on airplane mode and turn off to see any difference, go to better locations inside the home, turn off 5G to see any difference, clear cache in certain apps and etc. I know it's frustrating when you are calling, having a meeting in Zoom, Teams or Skype and sending a mail then suddenly your signal turns off I am sure if you make these kind of changes your signal can be better I can tell you definitely there is no way it can be maintenance as it has happened few times in Kilbarrack and Raheny if you know the areas it may be unfair to compare Kilbarrack and Raheny to a upper-class area like Donnybrook (bushy) and Blackrock (bushy) as you know which is more rich but still note that Three needs to do the maintenance to improve the spectrum and performance of their systems same for Vodafone and Eir. I don't know if you two use these kind of things for commerical purposes but be aware mobile data is subject to many things which you need to note to be aware which was founded by AT & T and Bell Labs in 1968 which is incredible just like our use of radio everyday you turn in the car AM (1906) and FM (1933) which makes AM 118 years and FM 91 years which is incredible amount of time. Please do the following test also to see what kind of signal you can see the link below to do the test on your iPhone or Android phone then give us the results.

Siteviewer link: https://siteviewer.comreg.ie/#explore

Service Coverage link: https://coveragemap.comreg.ie/map

Signal Strength link: https://www.signalboosters.com/blog/how-to-check-your-cell-phone-signal-strength/

Regards,

Arad

[Add_47743]

Is there a time frame for the planned works in tulla co.clare?

[Three_Stacey]

Hi @Add_47743 and welcome to 3Community 👋

I've had a look a check on the work planned for Tulla, and the work will be carried out in the area between 22/04/24 and 26/04/24.

[PatQualter]

Hi We have had no signal since Friday 26th April in slieve camp co kerry.  Customer service have been giving me the run around all weekend saying it would be fixed on Saturday then Sunday. Now today they tell me they don't know when it will be fixed and can't put me in contact with anyone who can tell me any relevant info.  This is really not good enough.  We have missed deliveries due to not having phone signal.  Can someone contact me with relevant info regarding this outage and an estimate of repair time.