Unable to ring/text competition line

[AFB22]

Hello, 

For the past 2-3 months I have been unable to use RTE's competition/voting line that I had no problem using before (1517). If I call the number, it puts me straight through to the 3 SUPPORT LINE. Texts are returned with the message 'can't send message'. One of your colleagues checked before and informed me that there was no block on my account. It is just strange that the number goes straight to 3. 

Any suggestions?

Kind regards

AFB

[Niall_29601]

I have the same problem 

many help clearing this up would be great

[Three_Niall]

Hey @Niall_29601  , Welcome to the 3Community 🙂

I can look into this here for you but you'll need to pop through to us here on PM so I can have a look at the account and check if there is any block on the account that may be causing this.

As you're new to the Community you'll need to increase your rank to send PMs. You can increase your rank by commenting on posts, creating new posts, & kudos/liking comments. Once you rank up you'll get a message to notify you & you'll need to log out & back into the Community & you'll be able to PM us directly. Or if you'd prefer you can contact customer care on 1913 or by clicking here to chat to our messaging team

[Darragh5]

Hi,

I am having this issue too and deleting the message thread will not work. 

[Three_Stacey]

@Darragh5 I'd love to take a look at this for you, but I need a little more info. Can you please let me know what make and model phone you're using, what number you are trying to contact and when was the last time you tried? Please share this in a PM with your name, number, full address and date of birth and I'll start investigating.