From time to time, we get questions around Prepay plan activation. So we have put this blog together to let you know how to activate your plan and answer some other related questions. The main shout-out is that our Prepay plans have a 28-day expiry! Go outside of this without topping up, and charges apply to calls, texts and data. Simply top-up by the required minimum amount to get your plan back in action.
Three Super Surfer, Total Talker, and Connect Complete
This is our newest and current suite of Prepay plans. You decide which one suits you the best, depending on what you use your phone for. No matter which one you choose, there are no contracts, no commitments. Just top up by your plan amount every 28 days.
These plans are activated by the required top-up amount in one go. So if you have opted in for, let's say Three Total Talker, when you top-up by a full €20 in one go, your plan is activated 👍 Basically, you are paying for the plan, which means the €20 is deducted, and your plan is activated.
Legacy plans
- 3Prepay: The original All You Can Eat Data plan is called 3Prepay. With this plan you get All You Can Eat data, unlimited text to Irish mobiles, unlimited calls to Three customers and roaming data (click here for more details on the plans included units). If you have this plan, the minimum required top-up is €20 in one go. Because there is no allowance in this plan to call other networks, these charges are deducted from your balance. Remember that calls to other Irish networks and landlines have a 9 cent set up charge and is 38 cent per minute.
- BeFree and Essentials: Way back before All You Can Eat data, Prepay plans like Essential and BeFree were what we had to offer. These plans require a minimum top-up of €20 to activate and in some cases €10 to €30 is deducted for the allowance.
FAQs on 3Community Prepay board
I topped up by €20 and my balance is zero.
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Scenario 1: For Three Super Surfer, when you have no previous balance and you top-up by €20, this is deducted to activate your plan resulting in a zero balance. Rest assured, your plan is working!
Scenario 2: Let’s say you have Three Connect Complete as your plan, topping up by €20 will not activate your plan, and if your 28 days have expired, then it is more than likely that your credit has been depleted by data use. (€1.01 per MB)
I topped up by €20 and my plan hasn’t activated. (Three Total Talker and legacy plans)
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Scenario 1: Log into My3 by clicking here to see if you have topped up by €20 in one go or by two separate €10 top-ups. If it’s the latter, then your plan will not activate, and if your data isn’t switched off, your credit will be depleted on data usage.
Scenario 2: If you topped up by €20 in one go and you see this in My3, then your plan has activated. You will see your updated allowance in My3 and the expiry date. If you are calling a number not included in your plan and have zero balance, you will get a notification asking you to top-up. But this doesn’t mean that your plan isn’t active.
Scenario 3: There may be times when there is a delay in plan activation due to internal systems. Reach out to us here on 3Community and we will check this for you 😊
I’ve topped up but I haven’t received a text. Is my plan active?
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SMS/text confirmation of your top-up and/or plan activation might be delayed. The first thing to do here is check your balance. Has your balance increased? If so, your plan is active, and if not, reach out to us on our Prepay Help board by clicking here.
Other useful tips
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You can check your Prepay balance by logging into My3, app, or desktop site. Did you know that you can call 1744 to hear your balance, or dial 1745 to see your balance displayed on your screen?
Below are several blogs about Three Prepay:
- Click here to read our blog about All You Can Eat Data with Three Prepay.
- Click here to read our blog about scheduling Top-Ups.
- Click here to read a handy guide on how to Top-Up.
- Click here to read our blog on Prepay Credit.
Can't find your answer? Why not join the conversation and start a topic on our Prepay help board by clicking here.
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