Roaming is when you use your phone for calls, texts, and data outside of your home network, typically when you are abroad. There are a lot of questions you may have when roaming, and we have got you covered!
How can I control my spend while abroad? (EU/Rest of the world)
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Click here for information on how to control your spending while using your phone abroad.
For information on our Data Roaming Caps, check out our international roaming add-ons page by clicking here.
Click here to read about the SMS roaming short codes available to you.
For information on our Data Roaming Caps, check out our international roaming add-ons page by clicking here.
Click here to read about the SMS roaming short codes available to you.
How do I connect to a foreign network?
What are the rates in the country I am visiting?
What should I do before I travel, and when I arrive?
Can I use my phone on a flight or at sea?
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Service in flight or at sea is not guaranteed. When it is available, however, you are roaming on a satellite network and you may be exposed to high charges. When you connect to these networks, we will notify you of your rates to make a call, send an SMS, or use data. You can also check your rates before travelling by clicking here and choosing “Satellite (Maritime/In Flight)” for the country that you are visiting. It is important to note that if you are on a ship/flight within the EU region, this is not part of EU roaming regulation.
We recommend that you carefully read our tips before travelling.
Information on the means of access to Emergency Services (Emergency Means), Public Warning Systems (PWS) and Value Added Services (VAS) or Premium Rate Services has been compiled by BEREC* and is available at the links below:
*Body of European Regulators for Electronic Communications
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