From the 1st of November 2023, Three Ireland started making the move to online billing. This means that if you become a Bill Pay customer with Three, upgrade your contract, or add a new connection to your account after the 1st of November 2023, you will automatically be set up for online billing.
For those new to Three you’ll be able to request paper billing when purchasing, but for anyone upgrading or adding a new line (phone or broadband) you’ll be able to switch to paper billing by following the steps outlined below. Paper billing has a monthly charge of €3.49 (€2.84 ex. VAT) per bill. Click here for more information and a full breakdown of charges.
Please note that charges for online billing will only be applied if new terms and conditions are agreed to after the 1st of November 2023.
What is online billing?
Online billing means no more bills arriving in the post! Instead, you will access your bill online through your My3 account or our My3 App. How will you know when your bill is ready if it's not landing in your letterbox, you might be wondering? Well, we will send you a notification by text or email when your bill is ready to view. Then, all you have to do is log in to My3, and take a look at the finer details!
Click here if you are a Business customer and would like to know more about online billing.
What are the benefits of online billing?
- Faster than traditional post
- No more misplaced bills
- Your My3 account gives you 24/7 access to the last 12 months of bills
- Environmetally-friendly
What happens if I am not registered for My3?
Not registered for My3? Sign up for My3 by clicking here.
A My3 account has many benefits! It allows you to monitor your usage and spending in real time, it gives you access to view and update your account information, and you will also be able to make payments and set up or amend direct debits with just a few clicks.
Click here to download My3 on the Google Play Store.
Click here to download My3 on the App Store.
We have also written a help blog on how to register for My3, which you can read by clicking here.
Where do I find my online bill on My3?
The first thing you need to do is log in to your My3 account. You can do this using a laptop, desktop, tablet, or even your phone!
Once you have logged in to your My3 account, you will find your bills by clicking ‘View All Bills’ in your 'Amount Due' section.
Here, you will see a breakdown of your current bill. If you would like to see the full bill, all you need to do is click ‘Full Bill’, and your bill will automatically download as a PDF.
Please note that you will also be able to print and email your bill from the 'View all Bills' section of your My3 account.
How do I find my older bills?
Want to have a look at a bill that is older than last 12 months? All you need to do is click the drop-down menu, across from 'View Bill', and select the bill that you would like to view.
Want to receive a paper bill?
If you don't want to view your bills online and would prefer to receive them by post, no problem! All you need to do is follow the steps below to switch to paper billing:
1. Click 'My3 Account' on your dashboard.
2. Click 'My Details'.
3. Scroll down to 'Bill Delivery Method' and select 'Paper'.
4. Click 'Save Changes'.
IMPORTANT: Changing from online billing to paper billing will result in a monthly charge of €3.49 being added to your monthly bill. If, for an accessibility requirement, you would prefer to receive a paper bill, then please contact Three Customer Care by calling 1913, or click here to chat with our Messaging Team.
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