Ideas Board

Hi 3 managers, I have this problem for more than one year form the time you took out the option 'Top Up by Voucher' from the website account login page. I will not go for another endless time customer care discussion as I see you don't care about those discussions! Instead I write here this request (Not Suggestion): please put back that dam' voucher option on the website login page! Its a pain to top up again when somebody have only a broadband for internet. I have a phone too but I simply don't like to take off the other sim and place this one just to top up (Turn off Broadband-Take off Sim, Turn off phone-take off Sim-put in Sim-Turn On-Charge/top up- Turn off Phone-Take off Sim again-Put in back the original Phone Sim-Turn on Phone, Put Sim back in broadband-Turn on Broadband!!!), I have a busy life and this is something I really don't want to add to my schedule.. Don't get me wrong otherwise I am happy of the 3 service from more than 8 years I am using it but I simply need only the internet (mobile) and this broadband was and is and it will be further perfect for my need. As you may know I had it for use with me everywhere I went including 3 or 4 countries when I was away of Ireland and it worked very fine. This is the only thing I am not happy for more than one year as i told upper:TOP UP VOUCHER OPTION MISSING FROM THE WEBPAGE! If you ignore this request sadly I will leave 3 from January 2024! Regards all team Johnny ... View more

I have some suggestions regarding the information tiles (or whatever you call them) in the My3 account dashboard.   I have multiple lines on my account and 1 of them (3 Bill Pay 300) never shows the remaining number of Units left for that month . It shows the International Units, Data and Calls (3 to 3) and I have to navigation to My3 account, then Allowances and then select the line to see the    Could the Data tile not be replaced with one showing the remaining Units for national/Irish calls/texts since Data is unlimited anyway and 99.99% of customers would never care about their data usage here.   The information showing on the tiles to explain what some of them are is lacking/confusing.   For example on the same line one of the tiles just says "Units" - could it not say International Units" (I know it shows the number of units remaining but it can be confusing as to whether its National or International without looking at the number in smaller lettering below to see and remember which it is supposed to be.   Also the "Calls" I feel should be renamed as Three to Three (3-3) Calls to clarify it too.   I also have another line (3 Bill Pay Unlimited 5G)  where it just shows Units (national) and Data - the international Units tile is missing altogether and again you have to dig down via many clicks to find the information.   Could there not be a button on the dashboard to bring you directly to all allowance for that line like the way it does in the App?   I've attached a screenshot of what I see on the dashboard for the 3 Bill Pay 300 line as an example     Thanks   Peter ... View more

Subject: Suggestion for Enhancing Top-Up Process , I hope this email finds you well. I am a regular user of your top-up services and have recently encountered a minor issue that I believe could be improved to enhance user experience and prevent accidental duplicate top-up transactions. During a recent top-up transaction, I accidentally initiated two top-up transactions for the same number in quick succession. This resulted in an excess balance on that number. I understand that technical glitches can occur, but I believe there could be a way to mitigate such occurrences and provide users with a more seamless experience. I would like to offer a suggestion to enhance your top-up setup: 1. **Transaction Confirmation Page:** After a user selects the amount and the number to be topped up, introduce a confirmation page that displays the details of the transaction, including the selected amount, the recipient number, and the payment method. This would give users a chance to review their selections and ensure that they are correct before proceeding. 2. **Transaction Delay:** Implement a slight delay (e.g., 5-10 seconds) between confirming the transaction and its actual processing. This delay would allow users to cancel the transaction if they notice any mistakes or changes they need to make. 3. **Disable Immediate Re-clicking:** If a user initiates a top-up transaction, disable the ability to immediately re-click the top-up button. This would prevent accidental duplicate transactions caused by unintentional double-clicking. 4. **Clear Option:** Provide a clear option on the confirmation page that would cancel the transaction if the user realizes that they have made a mistake or need to adjust the details. 5. **Transaction History Page:** Enhance the user profile section to include a comprehensive transaction history page where users can review all their past top-up transactions. This would provide transparency and allow users to verify their transaction history. I believe implementing these changes could significantly improve the user experience and prevent accidental errors, such as the one I encountered. I appreciate your dedication to providing the best service possible and hope that my suggestion can contribute to achieving that goal. Thank you for taking the time to consider my suggestion. I look forward to any feedback you may have and am excited to see how your service continues to evolve. Best regards,   ... View more

The old app was nice and dark...this one is eye blindly WHITE...any chance of an option not to burn our retinas out? ... View more

It would be useful for people on corporate plans to be able to find out how many remaining minutes/texts/data they have left via text, short code or app.    ... View more

I live in inverin Connemara and the reception it awful it would be great if three could look into improving the reception in rural areas. ... View more

As a long term user and loyal customer of the 3 Network I was thinking it would be nice if 3 rewarded long term customers with some sort of money off or add on free for a year. @Three.ie  ... View more

Give an upcoming band the warm up slot 7.30-8.15 give them exposure and big theatre exposure. Base selection on their latest album.  or give an upcoming comedian 15 mins before the main act.   ... View more

As Christmas fast approach and Three have the most fab presents 🎁 A trade in for your old phone would be amazing  ... View more

Hi,   My local mast always had 80-100Mbps during the night, about 30-40Mbps during peak with the odd low of 15Mbps. Lately it's 0.45Mbps. Nothing has changed on my end, no new houses in the area etc. Site ID is 3_MH0077 and the speeds are simply awful now. Every contact I make it "unforseen repairs" and this is going on this two months.   Surely you can add more and more 5G to these towers and upgrade the existing bandwith, otherwise stop selling products to congested networks. ... View more