Ideas Board

dbrady · ‎11-07-2021

Hi Vodafone Ireland have recently started issuing ESims in ROI. I think Three should follow suit soon, handsets such as iPhone only allow dual sim using one of these

pizzahead77 · ‎16-06-2021

Three are the only network in Ireland not yet offering either VoLTE or WiFi Calling. Even GOMO are now offering it

Daniel_06653 · ‎04-02-2022

In the day and age when we use broadband more than ever, it would be nice if Three Ireland followed suit of Three UK and removed the limit on broadband packages. I know 750 GB/1000 GB (business) a month may seem like a lot, but it's really not, when you consider that single PS5 game can be as much as 150 GB download, all the system updates that are massive for each and every device around the house (smart phones, tablets, computers etc). In fact, just a single run of Speedtest.net may clock up 500 MB of data in one go on a fast 5G connection. Thank you

Leah_McM · ‎07-07-2021

Hi 3Community I've a few services that I use - My3 and 3Plus for example and both require different usernames and passwords. Any chance of a single login option to all? Too many passwords, so little time haha!

Neo · ‎11-04-2022

Guys,please add the Google sign in to your website and app,The requirements you request for a password is easily forgotten.

billbond4 · ‎02-07-2021

I keep missing the live Events, but I would like to watch them at a later date Could they be recorded (as well as the comments) Thanks

Sasco · ‎27-04-2023

The old app was nice and dark...this one is eye blindly WHITE...any chance of an option not to burn our retinas out?

Arad12 · ‎22-02-2022

Dear Three, I live near these areas and I think it’s a good idea for you guys to add more Cell towers to these areas as most of the cell towers we get connected to is in greendale shopping centre which doesn’t have LTE spectrum band which means even if you do get 4G in your phone you won’t get the full potential of full bars the cell towers in greendale shopping centre is UMTS which is 3G which means most people would get 3G in the area. Today I tested myself in bayside shopping centre I got 3 bars I think that place is a good place for three to add some cell towers and some areas behind the centra like bayside blvd n. I think the following place needs some cell towers planned in the future if so bayside shopping centre,bayside blvd n, cell tower near stop 544 and cell tower near stop 592 close to the traffic lights. If planning these areas please add LTE(4G) to them and the other spectrum bands you guys have UMTS(3G) and GSM(2G). I think these places can add value and can reduce the data coverage problems people may experience in these areas. Hope you guys consider the places I said and take them into consideration. Regards, Jalilian

pizzahead77 · ‎28-06-2021

Surely in this day and age, your web developers could design a proper system for displaying the roam prices for each plan instead of reply on the archaic method of using Excel Files which can be a security threat with the possibility of someone injecting malicious code into them. Also would be nice to have a list of countries where 4/5G roaming is available - there used to be a list of countries where 4G roaming was available on the previous version of the website

Add_00548 · ‎14-12-2023

Hi 3 managers, I have this problem for more than one year form the time you took out the option 'Top Up by Voucher' from the website account login page. I will not go for another endless time customer care discussion as I see you don't care about those discussions! Instead I write here this request (Not Suggestion): please put back that dam' voucher option on the website login page! Its a pain to top up again when somebody have only a broadband for internet. I have a phone too but I simply don't like to take off the other sim and place this one just to top up (Turn off Broadband-Take off Sim, Turn off phone-take off Sim-put in Sim-Turn On-Charge/top up- Turn off Phone-Take off Sim again-Put in back the original Phone Sim-Turn on Phone, Put Sim back in broadband-Turn on Broadband!!!), I have a busy life and this is something I really don't want to add to my schedule.. Don't get me wrong otherwise I am happy of the 3 service from more than 8 years I am using it but I simply need only the internet (mobile) and this broadband was and is and it will be further perfect for my need. As you may know I had it for use with me everywhere I went including 3 or 4 countries when I was away of Ireland and it worked very fine. This is the only thing I am not happy for more than one year as i told upper:TOP UP VOUCHER OPTION MISSING FROM THE WEBPAGE! If you ignore this request sadly I will leave 3 from January 2024! Regards all team Johnny

pizzahead77 · ‎06-10-2023

I have some suggestions regarding the information tiles (or whatever you call them) in the My3 account dashboard. I have multiple lines on my account and 1 of them (3 Bill Pay 300) never shows the remaining number of Units left for that month . It shows the International Units, Data and Calls (3 to 3) and I have to navigation to My3 account, then Allowances and then select the line to see the Could the Data tile not be replaced with one showing the remaining Units for national/Irish calls/texts since Data is unlimited anyway and 99.99% of customers would never care about their data usage here. The information showing on the tiles to explain what some of them are is lacking/confusing. For example on the same line one of the tiles just says "Units" - could it not say International Units" (I know it shows the number of units remaining but it can be confusing as to whether its National or International without looking at the number in smaller lettering below to see and remember which it is supposed to be. Also the "Calls" I feel should be renamed as Three to Three (3-3) Calls to clarify it too. I also have another line (3 Bill Pay Unlimited 5G) where it just shows Units (national) and Data - the international Units tile is missing altogether and again you have to dig down via many clicks to find the information. Could there not be a button on the dashboard to bring you directly to all allowance for that line like the way it does in the App? I've attached a screenshot of what I see on the dashboard for the 3 Bill Pay 300 line as an example Thanks Peter

tayyabtair · ‎19-08-2023

Subject: Suggestion for Enhancing Top-Up Process , I hope this email finds you well. I am a regular user of your top-up services and have recently encountered a minor issue that I believe could be improved to enhance user experience and prevent accidental duplicate top-up transactions. During a recent top-up transaction, I accidentally initiated two top-up transactions for the same number in quick succession. This resulted in an excess balance on that number. I understand that technical glitches can occur, but I believe there could be a way to mitigate such occurrences and provide users with a more seamless experience. I would like to offer a suggestion to enhance your top-up setup: 1. **Transaction Confirmation Page:** After a user selects the amount and the number to be topped up, introduce a confirmation page that displays the details of the transaction, including the selected amount, the recipient number, and the payment method. This would give users a chance to review their selections and ensure that they are correct before proceeding. 2. **Transaction Delay:** Implement a slight delay (e.g., 5-10 seconds) between confirming the transaction and its actual processing. This delay would allow users to cancel the transaction if they notice any mistakes or changes they need to make. 3. **Disable Immediate Re-clicking:** If a user initiates a top-up transaction, disable the ability to immediately re-click the top-up button. This would prevent accidental duplicate transactions caused by unintentional double-clicking. 4. **Clear Option:** Provide a clear option on the confirmation page that would cancel the transaction if the user realizes that they have made a mistake or need to adjust the details. 5. **Transaction History Page:** Enhance the user profile section to include a comprehensive transaction history page where users can review all their past top-up transactions. This would provide transparency and allow users to verify their transaction history. I believe implementing these changes could significantly improve the user experience and prevent accidental errors, such as the one I encountered. I appreciate your dedication to providing the best service possible and hope that my suggestion can contribute to achieving that goal. Thank you for taking the time to consider my suggestion. I look forward to any feedback you may have and am excited to see how your service continues to evolve. Best regards,

Ideas Board

ESIM Rollout

VoLTE and WiFI Calling

Lift broadband data limits

Multiple logins

Google sign in support

Record the live Events

New Three+ App is far, far too bright

Plan cell towers in Killbarrack and Bayside

Roaming Prices - Archaic use of Excel Files for pricing

VOUCHER OPTION top up taken out from the 1st top up page!

Improvements to My3 account dashboard

Suggestion for Enhancing Top-Up Process