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Knowledge Base Articles
Billing
(35 Articles)
Check Remaining Minutes or Credit
Check your Upgrade Eligibility
Cancelling a Bill Pay Account
Bill Payment Methods
Your Bill Explained
Change Your Plan or Add Ons
Track your Usage
International Call Charges
Data Roaming Charges
Bill Pay Data Roaming Cap
Add, Change, or Remove a Direct Debit
Update your Direct Debit Details
Prepay
(17 Articles)
How to Top Up Someone Else
Credit Usage Explained
Top Up Issues
Top Up Hasn't Applied
Prepay Data Roaming Cap: Explained
How to Cancel a Prepay Account
Your Prepay Plan Explained
How to Schedule your Top Up
Credit Me Service
Lend Me
How to Update Top Up Details
Recycling Inactive Prepay Numbers
Handsets & Devices
(34 Articles)
How to Unlock your Phone
Accessing your PUK Code
How to Replace your SIM Card
What to do if you have a Lost or Stolen Phone
How to Return a Device
Setting up your Email
How to Repair your Phone
How to Clear Cache on Devices and Browsers
Finding your IMEI Number
How to Install an eSIM
Marketing Preferences Explained
What in Internet Tethering?
Mobile Broadband & Internet
(31 Articles)
Mobile Internet and MMS Settings
Mobile Internet and Data Issues
HUAWEI E5573 Wi-Fi Router
Unlock Huawei Modems
Mobile Internet Costs and Add Ons
HUAWEI E5577 Mobile Wi-Fi Router
Top Up your Prepay Broadband
Troubleshooting Mobile Broadband Issues
Huawei B525 Router
Huawei B315 Mobile Wi-Fi Router
Estimating Data Usage
Huawei 5G CPE Pro 2 Router
MyAccount & My3
(27 Articles)
Instant Top Up
How to Reset your My3 Password
My3 Overview
How to View Previous Bills
How do I check my Prepay Balance?
Updating your Personal Information
How can I remove an Add On?
Help and Support FAQs
Allowances Explained
How to Update My3 Username
Am I eligible for an upgrade?
How do I check the balance of my bill?
Products & Services
(48 Articles)
How to Disable Pop-Up Blockers when using Live Chat
Three+ Presale Tickets
Voicemail Overview
Call Me Service
Adult Content Filter
Self-Serve SMS Options
Online Orders
Webtext FAQs
Block It
Phone Insurance
Useful Terms and Definitions
Phishing Explained: How to Stay Safe Online
Business
(26 Articles)
Your Bill Explained
How to Contact Business Support
How to Replace/Activate My SIM Card
How to View My Bill
Online Billing
Landline Call Forwarding
Roaming
Reporting a Fault with my Landline/Broadband
Lost or Stolen Phone
Issues with Three Landline
How to Unlock your Phone
I'm Moving and Want to Keep my Landline or Broadband Service
Recent Help Articles
Setting Up Your New Phone
Handsets & Devices
Wi-Fi Assist
Products & Services
Samsung Galaxy S26 Range
Handsets & Devices
Why is Three Contacting Me?
Products & Services
How to Top Up Your Prepay Account
Prepay
5G Broadband Coverage Troubleshooting
Mobile Broadband & Internet
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